Information questions

Frequently Asked Questions

1. How can I trust that your products are safe to use?

All of GroomSmart's products are FDA certified and have EU certifications, ensuring they meet the highest safety standards. We’ve been selling our products for over five years, and throughout that time, we’ve had no safety-related issues reported. Your well-being is our top priority, and we are committed to providing reliable, safe grooming solutions.

2.Do you offer a warranty or guarantee on your products?

es, we offer a warranty on all our products. If you encounter any quality issues within 30 days of your purchase, we will provide an exchange at no extra cost. We’ll send you a brand-new product right away. Alternatively, you can choose to request a refund, and we’ll process it within 5 business days. Your satisfaction is important to us, and we stand behind the quality of our products.

3.What makes your visual grooming devices different from others on the market?

Our visual grooming devices stand out thanks to the top-tier technology behind them. We’ve partnered with Japan's leading factories to integrate Zeiss lenses and full HD visual technology for an unparalleled grooming experience. Our products are compatible with both Android and iOS devices, ensuring ease of use for everyone. Furthermore, our product managers have extensive experience from working at major companies like Nikon and Canon. We believe that combining exceptional talent with high-quality products at competitive prices allows us to offer the best value to our customers, setting us apart in the market.

4.How long will it take for my order to arrive, and do you ship internationally?

We offer a stable and reliable shipping experience for all our customers, especially in the U.S. On average, most customers in the U.S. receive their orders within 7 days. However, we guarantee that your order will arrive within 15 business days at most. If for any reason your order takes longer than that, we’ll send you an email to notify you and provide you with a 50% discount on your next purchase as an apology for the delay. Your satisfaction and peace of mind are very important to us.

5.What if I’m not happy with my purchase — can I return or exchange it?

Yes, we offer a 30-day return or exchange policy. If you’re not completely satisfied with your purchase, simply contact our customer support team, and we’ll guide you through the return process. Our goal is to ensure that you’re happy with every product you receive.

Information about us

Groomsmartbox@outlook.com
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